Experience

I help clients translate the complexity of the digital platforms to meet their needs.  My approach includes assessment of needs, processes, and technologies, identification of the top 10 internal and external problems, make connections and applying solutions at intersection points of customers and employees.  I engage with cross-functional Partners to understand and get on the same page on strategy and roadmap, align on process improvement of delivery complexities across all areas internally and externally, and leverage deep experts to create winning solutions – all while working in distributed knowledge networks and not silos.  I leverage 3rd Party Providers/Partners for their diverse expertise, perspectives, and capabilities.  I continue my industry partnerships to further the role of technology at the intersection of customer and employee experiences.

Helping companies to create intelligent solutions with automation to help customers and employees to have a total and integrated life experience.  Helping non-profit organizations to scale technology platforms for 3rd world youth who do not have access to learning resources.  I am a global Technology Startup Coach and Mentor focused on digital product innovation and disruptive processes.

Adept at helping companies to create intelligent solutions with automation at the intersection of customer and employee experiences.  Serves as coach, mentor, thought partner, and process ‘re-imagineer’ of disruptive Enterprise Architecture and Technology Innovations.  Brings a consultative, curiosity, and research-based rigor to needs-assessment and problem-identification.  Engages with subject matter experts, business leaders, and implementation teams to align on strategy, roadmap, and solution implementation.  

Bi-Lingual:  English and Portuguese.  Experienced Working in All Facets of the Technology Ecosystem.

Technical Skills:  Azure, AWS, Project Management, Progress, MS Office, SAP CX(Hybris), IBM Watson, Principles Machine Learning, Customer Service Management, SQL Database, Oracle Database, Microstrategy BI, Agile, Scrum, IoT (Internet of Things), Github, Microsoft Office, Google G Suite, Monday, Trello, MS Project, Zoom, Slack, MS Teams, Atlassian JIRA, Zoho, Zendesk, Web design concepts (HTML, CSS, JavaScript hands-on), front-end and back-end concepts and architecture. 

Project Planning and Management             Tech Consulting/Mentoring           B2C/B2B eCommerce Platform

Software Development Life Cycle                Complex Problem-Solving              Strategy, Roadmap, and Implementation   

Entrepreneurship/Startups                              Prioritization & Resolution             Cross-System Processes and Integration

Cross-Organizational Collaboration           Team Leadership                                   Design Thinking/Journey Mapping                                                      

Evox Technology Corp, Miami/Fort Lauderdale Area, FL, 2017 – 2020

Senior Technology Pre-Sales,  

Leveraged leading-edge technologies such as IBM Watson Cognitive AI Virtual Agent to create a disruptive Intelligent digital platform that provides automated solutions to companies and users.  Led teams in cloud deployment solutions.

·  Staffed teams and managed cross-functional and all Agile processes for the delivery of over 10 technology solution projects ranging from $600K-1M.  Improved efficiency and time to deliver by leveraging AI and Robotic Process Automation projects for on-time and on-budget execution. 

·  Performed identity validation and provided self-service capabilities to corporate investment banking clients.  

·  Leveraged IBM Watson to create an intelligent process for password reset for high-stakes traders.  Saved millions due to zero time lost in trade transactions.  Business case was featured at 2018 Gartner Symposium in Orlando.

·  Provided RPA, Web and mobile development to clients such as JBS Foods and Nokia.  

·  Reimagined and redesigned a debit card integration security process for a banking company resulting in 60% reduced cost of operation with 24/7 automated customer service.

·  Served as Advisor to employees and customers to ensure knowledge transfer and continued business.  

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Portal Cloud Solutions, São Paulo Area, Brazil, 2009 – 2016

Product Director, eCommerce B2B Platform,  

Integrated ERP with web-based solution for use by sales teams for large distribution companies.  Transitioned the company through a strategic M&A deal while continuing to serve as digital products leader.

·  Partnered with technology experts to create Portal Cloud Solutions from scratch over a 1 ½ year period. 

·  Created a digital mobile-first direct sales solution to one of the largest beverage organizations.

·  Supported pre-sales and implementation of SAP CX(Hybris) eCommerce solutions to 3 major customers.

·  Served as SAP eCommerce subject matter expert. 

Teeleap, São Paulo Area, Brazil  2006 – 2009

Telecommunication Company,

IT Manager,  

Managed IT department, gaining deep understanding and appreciation of the IT infrastructure ecosystem. 

·  Updated ERP systems to new versions.

·  Implemented Microstrategy BI solution that was published and featured as a successful business case with Microstrategy Symposium.

·  Created a new business unit for B2B Sales to upgrade the organizations business models through ease of tools. 

Atos,  2004 – 2006

Cybersecurity, Cloud and High-Performance Computing Digital Consulting Company,

Team Lead,  

Managed a team of 7 and aligned cross-geography stakeholders to migrate all of Schlumberger’s legacy/ Unix servers/databases to new data centers distributed around the world.

Datasul,   1995 – 2004

Enterprise Resource Planning Platform and Prior to Acquisition by Totvs, was Market Leader in Brazil.

Manager, Solution Architect  

Joined as a Trainee and advanced to Product Manager responsible for building business and technical relationships and coordination of Development, Service, and Support Teams.